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4.3. Everyone, everywhere

Engaging your employees and linking global goals to day-to-day behaviour.

Takeaways for 4.3

In a nutshell

  • Try and make sustainability the bedrock of your business.

  • Build it into the heart of everything you do.

  • Make use of green champions as much as you can.

Embed sustainability into your business

Is sustainability central to your business thinking and processes or does it sit outside your day to day operations? Is it part of another department or does it serve as a foundation for the business as a whole?

VisitBritain/VisitEngland

Regenerative Tourism Handbook graphics

VisitBritain/VisitEngland

Regenerative Tourism Handbook graphics

VisitBritain/VisitEngland

Regenerative Tourism Handbook graphics

Many companies view sustainability as ‘a project’, sitting outside of the traditional core business structure. That can lead to everyone assuming someone else will take care of it or initiatives that do get started stalling.

When it sits outside all the decision-making functions, it’s increasingly likely to be left out of decision-making.

Others embrace sustainability as an important part of the business, but only within an existing discipline, like HR or Marketing.

But the people inheriting these additional responsibilities, may be too busy with their other work or lack the relevant expertise to take on sustainability initiatives.

So to properly embed it into the heart of the company and have everyone focused on creating a long-term regenerative tourism business, it really needs to permeate the entire operation from top to bottom. 

That way, it is providing the bedrock of all company activities or an overarching filter for all decision making.

case study on 4.3

VisitBritain/Diensen Pamben

Recycling bins

Holkham Hall: A case study in embedding sustainability into the whole business

The twin challenges of biodiversity loss and climate change have reinforced sustainability as a top priority in safeguarding the future of this historic 25,000-acre estate. Holkham Hall’s WONDER strategy places sustainability at the core of every business decision and guest experience.  Visit their case study to find out more on how they are preparing for the future.

Green champions

It's important that proper resource is dedicated to your sustainability initiatives, even if a company starts informally by identifying a group of sustainability cheerleaders within various areas of the business.

In an ideal world there would be no specific ‘Sustainability Manager’, because everyone in the organisation would be behaving in a thoughtful and responsible way and making all business decisions through a sustainability lens.

However, sometimes a champion or champions are required to kick start the process. So establishing a lead person or group can be beneficial, as long as they have the authority to make changes and get things done.

Green teams should be made up of different people from every aspect of the business so that all areas can be considered holistically. 

Sustainability in action

To be genuinely sustainable, you need to challenge day-to-day business thinking and behaviour. From procurement to customer service, product development to style of leadership, small changes and more thoughtful actions can transform the way your company performs.

The United Nations Sustainable Development Goals (which you can see in section 2.1.) are not only an excellent foundation for any sustainability company strategy, but they can also be used to challenge behaviour and day-to-day decision making for good.

Encouraging and empowering employees to think and behave differently can lead to a happier, healthier, and more sustainable company culture.

As ever, it starts with the simple mantra “Is there a better way of doing this?” we looked at in section “2.10. Waste not, want not?”

  • No Poverty: 

    • Stop, Think: Do I consider that other people’s circumstances may be very different to mine
    • Challenge:  Is there a more charitable way of doing this?

    Zero Hunger

    • Stop, Think:  Do I consider the amount of food I waste?
    • Challenge: Is there a less wasteful way of doing this?

    Good Health + Wellbeing

    • Stop, Think: Am I conscious of other people’s feelings and wellbeing?
    • Challenge: Is there a kinder way of doing this?

    Quality Education

    • Stop, Think: Do I help educate and inspire those around me?
    • Challenge:  Is there a more inspiring and educational way of doing this?

    Gender Equality

    • Stop, Think: Do I truly believe in gender equality
    • Challenge:  Is there a more inclusive way of doing this?

    Clean Water + Sanitation

    • Stop, Think: Do I take access to clean water for granted?
    • Challenge:  Is there a more water efficient way of doing this?

    Affordable + Clean Energy

    • Stop, Think: Do I appreciate the importance of energy efficiency and clean/green/renewable energy supply?
    • Challenge:  Is there a more energy efficient way of doing this?

    Decent Work + Economic Growth

    • Stop, Think: Do I believe that the purpose of business goes beyond simply making a profit?
    • Challenge:  Is there a more thoughtful/strategic way of doing this?

    Industry, Innovation + Infrastructure

    • Stop, Think: Am I able to adapt my thinking and adapt to new ideas?
    • Challenge:  Is there a more innovative way of doing this?

    Reduced Inequalities

    • Stop, Think: Do I appreciate that I may have unconscious biases? 
    • Challenge:  Is there a more equitable way of doing this?

    Sustainable Cities + Communities

    • Stop, Think: Am I contributing to creating a more sustainable world for future generations?
    • Challenge:  Is there a more sustainable way of doing this?

    Responsible Consumption + Production

    • Stop, Think: Do I buy and consume too much
    • Challenge:  Is there a more responsible way of doing this?

    Climate Action

    • Stop, Think: Do I fully understand the implications of climate change?
    • Challenge:  Is there a more clime conscious way of doing this?

    Life Below Water

    • Stop, Think:  Do I consider the health of the oceans
    • Challenge: Is there a more ocean-friendly way of doing this?

    Life on Land

    • Stop, Think: Do I consider the importance of biodiversity
    • Challenge: Is there a more environmentally-friendly way of doing this?

    Peace, Justice + Strong Institutions

    • Stop, Think:  Do I point out and challenge injustice?
    • Challenge: Is there are fairer way of doing this?

    Partnerships for the Goals

    • Stop, Think:  Do I work collaboratively for the greater good - not just personal gain?
    • Challenge: Is there a more collaborative way of doing this?