How to say it
VisitBritain/DanielaLuquini
5 ways to write engagingly…
Approaches can either be made by phone or email. Email is best: phone calls risk catching harried editors or producers at inconvenient times.
5 ways to write engagingly…
The best writing is chatty, succinct and to-the-point. You aren’t here to be lyrical – that’s the journalist’s job – but you do need to quickly capture attention. These tools help:
- Have a strong, concise subject line – e.g. “Cornwall’s only owl sanctuary scores national award”, or “New for 2023: Sherwood Forest visitor centre earns national recognition” – and don’t try to be clever or use puns
- Use questions in paragraphs. Why do so? Because it entices the reader to read on…
- No preamble: mention your hook in the first line. An editor may just skim-read this line before making a decision
- Keep paragraphs and emails short: long tracts of text seem daunting to time-pressed readers (as above, some good photographs help here, too)
- Use alliteration (successive words beginning with the same sounds) – such as (and because) “it puts pace in sentences, making them fluid and fetching”
… and 5 other press-release tips
- Some bold text or italics can look good – but too much risks making an email appear messy
- Put your contact details and succinct company details at the end, perhaps under ‘Notes for Editor’, so it’s easy for an editor to glean more, or to follow up
- Provide starting prices (or rack rates for a room) in the Notes to Editor section and briefly state what these include
- Your email can either just contain a press release, begin with a personal note above the press release, or disguise the press release amid a personal email. The latter two tacks are slightly better, as they demonstrate more effort on your part. Whatever you do, never attach the press release; attachments are tedious for time-strapped editors to open
- The ideal length is about an A4 side, or 300-400 words. Any more usually constitutes waffle
Q&A: images and award logos
Images should be over 300dpi and clear. They should be weather-appropriate (for example, sunny for a beach). Above all, they should be appealing and relevant.
Trust your instinct. Put two or three distinctive snaps in the email or press release, then make clear that more are available in an online file-share folder.
The relevant competition logo (for example VisitEngland Awards for Excellence) adds authenticity to your release, but if used it should be small: editors are interested in your story, not in a logo. The same applies to your company logo.
This could be a terrific investment. To save money, consider hiring a student photographer.
If these are strictly necessary, make clear in parentheses after your online file-share folder link, and put ‘Must credit: “XX”’ in each image’s filename, replacing XX with the photographer’s name. For more guidance, see our Guide to copyright.
Case Study: Guy Wilson, Founder, Pure Outdoor, Derbyshire
VisitEngland/ProphotoService
Award: Silver for Ethical, Responsible and Sustainable Tourism
Size of company: 0 full-time staff members, 5 part-time or seasonal
How did you promote your award? Awards are essentially a green light, a stamp of approval confirming that you’re a really good company. We were fortunate enough to have large stories about ours in the regional papers here. In general, I’m never one to go proactively seeking out media coverage, but I’m always happy if it comes along.
It’s more important to me that we get the right message out – including about our charitable foundation and about the good things we can do. That ranks above growth for growth’s sake.
Top tip: As well as having that consistent messaging, I think it’s vital to make a marketing plan – and then to make sure you actually implement it, rather than just spend endless time planning.
One thing we’ve done lately is refresh our marketing language. So, rather than an Instagram caption or Facebook post saying ‘Here’s some people having fun bouldering’, for instance, it might be something more like ‘Here’s Abby learning to tie bowline knots so she can gain more climbing independence’. We’re trying to sell what deeper benefits people will get afterwards from their experience with us, rather than just what activities they’ll do at the time.
VisitEngland and VisitBritain marketing opportunities
Our PR teams work with domestic and international media and influencers to tell England and Britain’s stories. This is done through a programme of activity including media or influencer trips, media relations, events and content creation aligned to current target audiences and campaigns. This is supported by a digital Media Centre.
Our teams will review all national award-winners to see which marketing and PR opportunities are relevant. In the future, if you have any noteworthy news which you think may be of interest to a domestic or international audience, please share it with [email protected] and [email protected] for consideration in possible wider publicity and integration across social and website content.
You should also monitor our integrated nationwide campaigns, such as the Cultural Powerhouse and Trails & Adventure themes, to see if they align with your product and can potentially integrate into your own marketing. Check our campaign opportunities for the latest toolkit.
Consider, too, signing up to our fortnightly industry newsletter for the latest news about international market intelligence, partnership marketing opportunities and tourism events.
On the ‘I Love Great Britain Community’ Facebook group, international tourists share tips about UK places to see, stay or eat. Join the group and you can share your local recommendations too.
Useful links
Enterprise Nation outlines many more digestible press release writing tips.
Read Dropbox’s beginners guide to make the most of your free account.
For royalty-free imagery, search pexels.com, pixabay.com and unsplash.com . On images.google.com, having first made a search, specify ‘Creative Commons licenses’ under Tools > Usage Rights (just below the search box)
Our guide to Marketing your business provides useful resources and advice.
Press release template
Below is a pro forma press release or email. The square-bracketed sections require your input. We suggest that you write your own release if possible, in order to stand out. Whether you use your own logo, VisitEngland’s award logo, both or neither is up to you.
[Insert your geographic region]’s leading [insert business type] triumphs at national VisitEngland awards.
The [only/premier (delete as appropriate)] [insert business type] provider in [insert area], [insert business name] won the [insert award category] category at the prestigious VisitEngland Awards for Excellence 2024 awards presentation which celebrated excellence across the industry.
[Insert job title of award collector(s) in photograph] [insert award collector’s name] collected the award from [insert award presenter’s name] during a ceremony at [insert venue] on [insert date].
[Write a brief summary of your business, expanding on your USPs and range of offerings. No more than three sentences and four lines.]
[PASTE 2-3 HIGH-RESOLUTION IMAGES]
“[Write a short, 1-2-sentence quote covering how long you’ve been in business, and mentioning any other recent awards – and any other USPs you didn’t get in above. Finish with a short sentence about how delighted you are to win],” commented [insert job title] [insert name].
[Write a starting or sample price for your experience, rooms or other service, and state what that includes. Finish with your booking telephone number and website.]
ENDS
[insert date of release]
Notes to editor:
- More images, including award-photo ceremonies, are available at [insert file-share folder link].
- Please contact me on [insert phone or mobile] or [insert email] for further information.
- Complimentary press-review experiences [are/aren’t (delete as appropriate)] possible depending on the ensuring coverage
- For more information about VisitEngland or the Awards for Excellence, please contact Charlotte Sanders, Senior Press Officer at VisitEngland
- More information about the VisitEngland Awards for Excellence can be found via visitenglandawards.org.
Case Study: Vicky Ashdown, Senior PR Officer, Chester Zoo, Cheshire
Chester Zoo
Award: Gold for Large Visitor Attraction of the Year
Size of company: 630 full-time staff members, including 17 in marketing and PR
How did you promote your award? We issued a press release as well as posting on our social media channels. We then dropped the award message into other releases.
A big focus of all our marketing efforts involves building up a great relationship with our local DMOs (destination marketing organisations). As they want businesses in their networks to be as successful as possible, DMOs are always really approachable, helpful and interested in any news – such as award wins – that you might have. Keeping them updated always leads to new and unique opportunities.
Top tip: Be relevant! Don’t try to be all things for everyone; find out what insights and stories will make your target audiences tick, and then deliver compelling content that you know will connect with them on a deeper level.
With limited time and funds, I think it’s important to make sure you remain laser-focused on your most valuable audiences, concentrating on relevant messages that will cut through and always staying consistent to your brand values.
Awards logos
Make sure that VisitEngland or your local competition organiser sends you the correct logo for your win as soon as possible. This year’s win is unique to you, so you should be making the most of it.
Top tips: how to use an awards logo
- Display it prominently at your business – consider putting it on a sign to gain maximum exposure. You may also receive a certificate or a trophy – display those in a prominent location too.
- Put it in an prominent position on your website – ideally in the header or footer so that it appears on every page. If your website includes multiple locations or properties, then the awards logo must only be displayed on pages relating to the specific award-winning place..
- Add it to your email signature.
- Use it on any printed materials – leaflets, brochures, headed paper, adverts, posters and more.
- Use it in social-media posts.
- Do not modify the competition’s logo in any way. Use the version which will give the best contrast from its background. Don’t place the logo over images or colours that could make it illegible.
- Embed a hyperlink into any digital versions of the logo, linking to a press release or the official winners’ list.
- If you are lucky enough to have received a number of awards over the years, avoid the temptation to display every single logo. As a rule of thumb, display the most significant or recent ones.
Logo dos and don’ts:
- Do use the version of the logo that will give the best contrast from the background.
- Don’t stretch or alter the logo
- Don’t angle the logo in any way
- Don’t alter the logo’s colours
- Don’t place the logo on images or colours that will make it illegible.
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Social media
Using social-media channels is a great way to raise awareness of your award’s success. Channels such as Facebook, X (formerly Twitter), Instagram and TikTok can be powerful tools for reaching and engaging with customers.
Top tips: how to use social media to publicise your win
For further guidance, read the social-media section of our Digital Marketing Toolkit.
Example social media posts
You can use the following as a starting point for relevant social media posts:
We are so proud to be chosen as one of [region’s name] top tourism businesses [local awards hashtag]. Can’t wait to find out if we’ve won [category name] on [date of local ceremony] [local awards handle]
Delighted to be chosen as one of England’s top tourism businesses #VEAwards2024. Can’t wait to find out if we’ve won [category name] @VisitEnglandBiz
Wow – we’re national finalists #VEAwards2024! Can’t wait to see if we win [category name]. We’ll keep you posted @VisitEnglandBiz
We are chuffed to have won [gold/silver/bronze] in the [category name] category #VEAwards2024. Well done to all of the other finalists [handles of other category finalists]
Congratulations to all our staff and thank you to all our customers who helped us win [gold/silver/bronze] in the [category name] category #VEAwards2024!
We are proud to announce that we have won [gold/silver/bronze] in the [category name] #VEAwards2024! It couldn’t have gone to a more hard-working team!
[plus a photo of the team smiling/cheering with the trophy or certificate once received].